30 Day Returns - No Restocking Fees!
Tried It On And Didn’t Love It?
Thank you for shopping at Cathy Style!
If something is wrong with your order, contact us right away so that we can make it right.
You can reach us at email us at firstname.lastname@example.org.
Our office hours are Monday-Friday 7am-5pm PT.
Items may be returned within 30 days of the delivery date.
Does Cathy Style Offer Free Return Shipping?
How do I make a return?
Items Not Eligible For Refund:
- Returns received after 30 days of the original order delivery date
- Original shipping charges & fees
- Giveaways with retail value
- Returns received in damaged/worn condition
- All accessories, scarves, intimates, photoshoot gowns, skincare, bags and clearance items are final sale and not eligible for returns or exchange
- Final Sale items cannot be returned, refunded or exchanged
- Original Method of Payment - You will receive a refund to your original method of payment within 3-5 business days after your package is received at our returns warehouse.
- At this time, we are not able to offer direct exchanges. All returned items will be refunded when they are received.
- If you need a different size or color of an item, we recommend returning your item to us, then placing a new order. For re-orders of the same item and color, we are happy to honor previously used promotions. Please contact Customer Service for assistance!
Multiple Order Returns
- If you would like to return items from multiple orders, please ship them back in separate packages. We will supply you with a different shipping label for each package. This will ensure that we will be able to process your return and refund quickly and accurately.
- Please contact Customer Service prior to returning the item so that way may assist you with your order!
- We accept returns of eligible items postmarked within 30 days of the delivery date. Returns received after the 30 days will not be accepted.
- All items will be inspected upon arrival and must be returned unworn, unwashed, undamaged, unused, unaltered and with all original tags attached to the garment. Items returned with obvious use, pet dander, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- The original shipping fee and insurance are non-refundable. NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.
- If an incorrect or personal item is returned in error, we will do our best to locate the item, but Cathy Style is not liable for anything returned to us in error, and cannot guarantee it is found and returned. If the package has been delivered to us, please contact customer service and we will do our best to return the item back to you. If the package is still in transit, please contact the mail carrier and request a return to sender.